Asking open-ended questions demonstrates you’re listening and encourages further discussion. Sometimes you may restate what they’ve said as a way to ensure you understand them. One of the best active listening techniques is to ask the speaker questions. Show the speaker they have your full attention. Scott Peck once said, “You cannot truly listen to anyone and do anything else at the same time.” Note what could cause a distraction and get rid of it. ![]() Leaders may also choose to have an open-door policy, where employees can come talk to them when they feel they need to. That might mean establishing a policy of open communication where people are free to give their opinions. Create a Safe EnvironmentĪccording to the same Zenger/Folkman study, one of the essential active listening skills is creating an environment that helps people feel comfortable talking about sensitive or complex topics. The following active listening techniques and skills will help you become a better active listener, as well as a better leader. Many executives and managers believe it simply means sitting there and listening to a speaker, but it involves so much more than that. Improved communication throughout the organizationĪctive listening skills don’t always come naturally.Stronger relationships and trust among coworkers.Some of the benefits of active listening include: When this is done, a person’s self-esteem grows and they feel like they are more capable of speaking up. Attentive listening shows you value the speaker and their words, thoughts, feelings, and emotions. As they talk, the person listens intently and solely concentrates on what they are saying. ![]() ![]()
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